1. TERMS & CONDITIONS

 

General:

This website is owned and operated by Snowline Media Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the Banff Mountain Film Festival Virtual programme and related live Tour content. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

Use of our Website:

In order to use our website you must be at least 18 years of age (or be accompanied by an adult or legal guardian whilst using the site (12a)), or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website if doing so is prohibited in your country or under any law or regulation applicable to you.

To the maximum extent permitted by applicable law, in no event shall Snowline Media Ltd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Snowline Media Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Snowline Media Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Your Information:

Here at Snowline Media Ltd we take your privacy seriously. We are committed to maintaining the trust and confidence of our visitors to our website. In our Privacy Notice we’ve provided lots of information about when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. You can read all about it HERE and if you have any queries you can contact us on the details provided and we’ll be happy to help.

 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

If you have any queries regarding the above please contact us mail@banff-uk.com and we will be happy to help.

2. PRIVACY POLICY

 

Here at Snowline Media Ltd we take your privacy seriously. We are committed to maintaining the trust and confidence of our visitors to our website. In our Privacy Notice we’ve provided lots of information about when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. You can read all about it below and if you have any queries you can contact us on the details provided and we’ll be happy to help.

Types of Data We Collect

Mailing Lists

When you fill out a competition slip at a one of our screenings and also tick the box to opt in say that you’d like to hear from us, or if you subscribe to our mailing list on our website www.banff-uk.com, -, we collect personal information. This information includes name, email address, town and postcode. We use that information for a few of reasons: to tell you about screenings we have coming up that we think you’ll be interested in, to tell you about competitions you might like to enter take part in and other info we think you might like to know about in relation to the Banff Mountain Film Festival UK & Ireland Tour and our other Tours produced by Snowline Media Ltd Ltd (currently Ocean Film Festival UK & Ireland Tour, Top Dog Film Festival UK and Reel Rock UK & Ireland).  

 

We use a third-party provider, MailChimp, to deliver information to you. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve the information we are sending you. For more information, please see MailChimp’s Privacy Notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at banff.mail@gmail.com

Merchandise

If you purchase merchandise online through the Banff Mountain Film Festival website then we will collect the details necessary to fulfil the order – your name, address data, payments details, email and contact number. The orders are processed through the secure payment processing system of Wix and any personal data is used only to fulfil the order – and not for any other purpose or shared with any other third parties.

Our website is hosted on the Wix.com platform and they provide us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. You can read more about how they keep your data safe and how they use it by reading the Wix Privacy Notice

Third Parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. When you completed a competition entry slip at one of our screenings you may have ticked a box that gave consent for us to share your data with selected Tour partners. If you didn’t tick that box, then we don’t share your information. If you gave consent at a screening of the Banff Mountain Film Festival UK & Ireland Tour you may receive marketing emails from the following companies from time to time - Cotswold Outdoor, Osprey, Keen, Rab, World Expeditions, Pure Powder and Banff Lake Louise Tourism and Buff.

Their head offices are based in the following countries and your data is shared safely with them under the GDPR EU requirements: United Kingdom, Germany, The Netherlands, United States and Canada. Although the United States and Canada are outside of the European Economic Area (EEA), the companies your data is shared with do provide an adequate level of protection and our data sharing with this partner is compliant with data protection laws.

 

We do use a third party to process the enter the competition slips data. They are GDPR compliant and we have an agreement in place controlling your data whilst it is in their possession.

People’s Choice Award Survey/Competition

If you complete our 2021 People’s Choice Award survey this will automatically enter you into the related competition. Any personal data collected during the competition entry will only be used for contacting the winner, this will be held for a limited time and will be deleted on completion of the competition. Non-personal information collected regarding other aspects of the survey will be held for future use by Snowline Media Ltd to inform future Tours, this information will be held in a way that will not lead to an individual being identifiable.

When completing the survey, you have the option to opt in to hear about further screenings. If you tick the box to opt in to hear from us, we will add you to our mailing list.  We collect personal information including name, email address and town. We use that information for a few reasons: to tell you about screenings we have coming up that we think you’ll be interested in, to tell you about competitions you might like to enter and other information we think you might like to know about in relation to the Banff Mountain Film Festival UK & Ireland Tour and other Tours produced by Snowline Media Ltd (currently Ocean Film Festival UK & Ireland Tour, Top Dog Film Festival UK and Reel Rock UK & Ireland).

 

When completing the survey, you also have the option to opt in to hear further information from Banff Lake Louise Tourism. If you tick the box to opt in to hear from them, we will share your details with them, and you will be added to their mailing list for marketing purposes. We will collect and share personal information including name, email address and town. Their head offices are based in Canada, although Canada is outside of the European Economic Area (EEA), we have ensured that your data will be held under an adequate level of protection and the company is compliant with data protection laws.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy notice applicable to the website in question.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two types of cookie:

Persistent cookies:

Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

 

Session cookies:

Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

 

Cookies also have, broadly speaking, four different functions and can be categorised as follows: ‘essential’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ cookies.

 

How we use cookie functions:

Essential cookies: 

Essential cookies are the ones that allow you to access our website and navigate through the pages with ease. Without them, you simply won’t be able to use our site.


Performance cookies: 

These help us understand how you’re using our site. Performance cookies help us to analyse information like numbers of visitors to our website, measure usage and assess how well our advertising is working. We’ll use this information to tweak the performance of our website and improve your experience. We do this through Google Analytics:

>Google Analytics:

When someone visits www.banff-uk.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site to improve our website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Functionality cookies: 

These cookies help us to offer extra functionality on our website. These enable features that will make it easier to navigate and use the website. For example, if you visit our shop and select an item to purchase, the functional cookie remembers this selection so that your shopping cart will have the items you selected when you are ready to check out.


Targeting cookies: 

We use some cookies to track the interest our visitors have in our website and merchandise. We use the third-party retargeting services of Facebook Custom Audiences and Google AdWords.

>Facebook Custom Audiences & Google AdWords:

With the help of a cookie, web beacon, or tracking pixel from Facebook Custom Audiences & Google AdWords, your browser records which websites (where such marketing services are active) you have visited and what content interested you. When someone visits www.banff-uk.com we sometimes then use this to understand what our customers are really interested in, so we can make sure we’re offering the right content. This means we can use browsing behaviour to create the most relevant banner adverts, only showing you information that you have already viewed, or are similar to what you have already seen on our website. These banner adverts are displayed across a variety of other websites that customers may visit. This is called behavioural advertising and is tailored to each individual user, however cookie data is always anonymised and only stored temporarily.

 

Overall, cookies help us provide you with a better website and in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We know cookies can be a bit complicated, so if you still feel like you need to learn more, visit www.allaboutcookies.org/manage-cookies to answer any of your cookie-related questions.

 

Cookie Removal:

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. The best way to do this is in your own browser settings, where you can disable cookies entirely or for specific domains, i.e. websites you visit. We've listed help pages that explain how to do this for the main browsers below:

Disable cookies in Chrome: 

https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Disable cookies in Microsoft Edge:

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Disable cookies in Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Disable cookies in Safari: 

https://support.apple.com/kb/ph21411?locale=en_GB

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and share about you.

Access to Your Personal Information:

 

You are entitled to view, amend, or delete the personal information that we hold about you at any time. You can contact us with any requests at banff.mail@gmail.com

 

We reserve our right to make any changes and updates to the Privacy Notice without giving you notice as and when we need to. We'll always make sure that the most up to date Privacy Notice is posted on our website, though, so please check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

3. REFUND & CANCELLATION POLICY

 

Ticket Terms and Conditions

2021 Banff Mountain Film Festival World Tour tickets are sold through venue box offices, the ticketing company Eventbrite and our virtual platform.

Venue Box Office Tickets​

Tickets sold through a venue's box office are subject to the terms and conditions of that venue, and any ticketing queries should be directed to the relevant box office.

Eventbrite Tickets

The following terms and conditions apply to Eventbrite tickets bought for the 2021 Banff Mountain Film World Tour events hosted by Snowline Media Ltd. By buying or being issued with tickets, all recipients of tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted and be bound by the terms and conditions set out below.

 

Ticket Transfers

Any ticket transfer is subject to our discretion and ticket availability. Ticket transfers will be considered in the following circumstances:


- The ticket transfer request must be received no less than 21 days before the date of the first event at your relevant venue. 

 

- The event you would like to transfer must have an allocation of Eventbrite tickets available (extra charges may be payable depending on ticket prices) and has a transfer option available.

Please note that it is not possible to transfer to an event that has sold out of an Eventbrite allocation (even if tickets are available through the venue box office).

 

Refunds

Refunds are refundable no less than 30 days before the date of the event, unless in exceptional circumstances that will be reviewed at our discretion. The total refund for a ticket shall be the face value of the ticket purchased. The cost of personal arrangements including travel, subsistence, hospitality, or accommodation relating to the event which have been arranged by you are at your own risk.

 

Refunds will be offered in certain circumstances when a show is abandoned or curtailed. The total refund for a ticket shall be the face value of the ticket purchased.  The cost of personal arrangements including travel, subsistence, hospitality, or accommodation relating to the event which have been arranged by you are at your own risk.

We reserve the right to change the advertised show date and show schedule of events without notice or liability, where it is necessary to do so.

If admission is reasonably refused for whatever reason, or if you are reasonably ejected or excluded from the venue for whatever reason, no money will be refunded, or compensation provided.

Refunds due to Covid 19

If you or anyone you live with or is in your support bubble displays symptoms associated with COVID 19, or if you are required to self-isolate following Government guidance, please do not attend a screening. Under these circumstances, please contact us at banff.mail@gmail.com to request an exchange or full refund up to 24 hours before the screening you are attending. If the screening you are planning to attend is within the next 24 hours, please also email us at banff.mail@gmail.com to discuss your options with the team.

 

 

Virtual Tickets

The following terms and conditions apply to virtual passes bought for the 2021 Banff Mountain Film Festival World Tour events hosted by Snowline Media Ltd. By buying or being issued with virtual tickets, all recipients of virtual tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted and be bound by the terms and conditions set out below.

 

Virtual Ticket Transfers

Any virtual ticket transfer is subject to our discretion and event availability. Virtual tickets are transferable to an alternative virtual event hosted by Snowline Media. Tickets cannot be transferred to a live venue event.

 

Refunds

​Virtual tickets are refundable no less than 7 days before the date of the event, unless in exceptional circumstances that will be reviewed at our discretion. The total refund for a ticket shall be the face value of the ticket purchased.

 

If a virtual ticket has been issued free of charge as part of a bundle offer, a refund cannot be applied to the virtual pass element of the bundle, however it can be transferred to an alternative event hosted by Snowline Media. 

 

Merchandise

 

Terms of Purchase

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

Refund Policy

We will be able to offer a refund or exchange for any undamaged product. Please contact us first regarding any refund or exchange request at mail@banff-uk.com, then return the product with its included accessories and packaging along with the online order number within 14 days of the date you receive the product. We will exchange it or offer a refund based upon the original payment method. If an exchange is required, please note your preference and we will fulfil this exchange if the item is in stock, or offer a full refund based upon the original payment method.

 

 

We reserve the right to change the terms, from time to time. If you have any queries regarding the above please contact us mail@banff-uk.com and we will be happy to help.