Ticket Terms and Conditions

Banff Mountain Film Festival World Tour tickets are sold through either box office services arranged directly by the theatre venue, OR via the ticketing company Eventbrite.

Venue Box Office Tickets

Tickets sold through a venue's box office (or box office services arranged by the venue) are subject to the terms and conditions of that specific venue box office service. Any ticketing queries relating to tickets purchased directly through the venue box office (or their box office service provider) should be directed to that relevant box office.

Eventbrite Tickets

The following terms and conditions apply to Eventbrite tickets bought for the 2023/2024 Banff Mountain Film Festival World Tour events hosted by Snowline Media Ltd. By buying or being issued with tickets, all recipients of tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted and be bound by the terms and conditions set out below.

Ticket Transfers

Any ticket transfer for tickets sold through Eventbrite is subject to our discretion and ticket availability. Ticket transfers will be considered in the following circumstances:

- The ticket transfer request must be received no less than 7 days before the date of the first event at your relevant venue.
- The event you would like to transfer must have an allocation of Eventbrite tickets available (extra charges may be payable depending on ticket prices) and have a transfer option available.

Please note that it is not possible to transfer to an event that has sold out of an Eventbrite allocation (even if tickets are available through the venue box office).

Refunds

Refunds will only be offered in certain circumstances when a show is abandoned or curtailed. The total refund for a ticket shall be the face value of the ticket purchased. The cost of personal arrangements including travel, subsistence, hospitality or accommodation relating to the event which have been arranged by you are at your own risk.

We reserve the right to change the advertised show date and show schedule of events without notice or liability, where it is necessary to do so.

If admission is reasonably refused for whatever reason, or if you are reasonably ejected or excluded from the venue for whatever reason, no money will be refunded or compensation provided.

We reserve the right to change the terms, from time to time.